TERMS AND CONDITIONS - OFFERS
This page describes the terms and conditions of both online and instore offers.
Please note: We reserve the right to cancel and refund any orders where promotions or offers have been discounted as part of a glitch or error. To see our full terms and conditions click here.
All online offers are exclusive of delivery charges, unless otherwise stated in the promotion terms and conditions.
Promotional codes (also referred to as offer codes and discount codes) are each redeemable only once. Tenerife Perla reserves the right to withdraw a promotional code at any time. Promotional codes cannot be used in conjunction with other promotional codes or any other offer, and only one promotional code can be applied to each purchase. Promotional codes are redeemable online unless otherwise stated in the specific terms and conditions for that offer.
VIP Loyalty entitles you to year-round exclusive rewards and seasonal offers communicated instore and via e-mail. Each VIP Loyalty offer has unique terms and conditions outlined at the time the offers are running. Tenerife Perla reserves the right to withdraw the Customer VIP Loyalty offers at any time. The VIP Loyalty offers cannot be used in conjunction with other promotional codes or any other offer unless otherwise stated in the specific terms and conditions for that offer. VIP Loyalty accounts are limited to one per person and are for personal use exclusively by the registered account holder.
Tenerife Perla reserves the right to cancel or suspend a VIP Loyalty account, any benefits or membership to the VIP Customer programme, if Tenerife Perla believes the VIP account is not being used in accordance with these terms and conditions.
Tenerife Perla VIP Customer Loyalty accounts can only be used in Tenerife Perla stores and online at www.tenerifeperla.com . They cannot be used in authorised resellers in Ports and Airports.
Year-round exclusive rewards are:
- 10% off orders for life on jewellery. It cannot be used on workshop items, nor workshop labour time.
- Exclusive event invitations – these are communicated instore and by email. You must be subscribed to our email list with a current, valid email address to receive these invitations.
- Priority access only during certain promotional events which would be previously communicated instore and by email. You must be subscribed to our email list with a current, valid email address to receive these invitations.
VIP Members rewards are subject to change and we reserve the right to cancel, alter or withdraw a reward at any time without prior notice.
Black Friday available only in Tenerife Perla stores (not in authorised resellers in Ports and Airports), on selected dates, on certain items. It cannot be used on workshop items, nor workshop labour time. There is no cash equivalent to this offer. Cannot be used with any other offer.
Outlet Promo available only in certain stores, on selected dates and certain items. There is no cash equivalent to this offer. It cannot be used with any other offer.
3 items for reduced price available on selected dates, on certain items and only in Tenerife Perla stores and online if indicated. It will not be available in authorised resellers in Ports and Airports, unless communicated otherwise. There is no cash equivalent to this offer. It cannot be used with any other offer.
€5 passport discount available only in Tenerife Perla stores (not in authorised resellers in Ports and Airports), with a minimum import spent as indicated on the passport. It must be redeemed 6 months maximum after the first purchase. There is no cash equivalent to this offer.
Passport free gift available only in Tenerife Perla stores (not in authorised resellers in Ports and Airports), with a minimum import spent as indicated on the passport. It must be redeemed 6 months maximum after the first purchase. There is no cash equivalent to this offer.
Free Freshwater Pick-a-Pearl coupon/card available only in some shops as indicated on the coupon. It must be redeemed before the date indicated on the coupon. There is no cash equivalent to this offer.
Free Gift coupon/card available only in some shops as indicated on the coupon, and in any case not in authorised resellers in Ports and Airports. It must be redeemed before the date indicated on the coupon. There is no cash equivalent to this offer.
Discount cards available only in Tenerife Perla stores and not in authorised resellers in Ports and Airports. It must be redeemed before the date indicated on the card. There is no cash equivalent to this offer. It cannot be used with any other offer.
Buy One Get One Free (BOGOF) available on selected dates only, on certain items and certain stores only. There is no cash equivalent to this offer. It cannot be used with any other offer.
3×2 – 3 for the price of 2 available on selected dates only, on certain items and certain stores only. There is no cash equivalent to this offer. It cannot be used with any other offer.
Order/Product Reviews – by purchasing an item online you agree to receive an email inviting you to leave an optional review of your purchase if you should wish to. Please note this does not sign you up for any other marketing schemes/emails through Tenerife Perla it is for review purposes only.
Gift vouchers/ Gift cards cannot be replaced if lost, stolen or destroyed. Vouchers / Cards cannot be refunded or exchanged for cash or other vouchers.
If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a card payment or in cash. If it is less, the value of the difference cannot be given in cash but another voucher will be emitted. Vouchers cannot be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.
Our gift vouchers / cards are only available to purchase and must be redeemed in Tenerife Perla stores. They cannot be used in authorised resellers in Ports and Airports nor online.
Online Gift Card – Tenerife Perla Virtual Gift Cards can be redeemed at our website only, they cannot be redeemed in any of our stores or over the phone and e-mails.
Tenerife Perla Virtual Gift Cards expire one year from date of purchase.
The Tenerife Perla Virtual Gift Cards can be used as full or part payment for any purchase and does not have to be used in full at any one time.
Tenerife Perla Virtual Gift Cards cannot be returned or exchanged for cash.
If a product is returned to us that has been purchased using a Virtual Gift Card, the value will be refunded back onto that Virtual Gift Card, or a new Virtual Gift Card will be issued.
We reserve the right to amend or withdraw a promotion without notice.
Pricing – Our website contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced or offers may be incorrectly applied. We will normally verify prices as part of dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you.
If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
